Article 11: Conformity and warranty
Quality & warranty
RedLab stands for high-quality equipment. In addition to your statutory rights (conformity), you receive a 3-year commercial warranty against manufacturing and material defects, calculated from the delivery date. This warranty leaves your statutory rights fully intact.
- The trader warrants that the products comply with the agreement, with the specifications stated in the offer, and with the reasonable requirements of soundness and usability (statutory conformity, article 7:17 of the Dutch Civil Code).
- If a defect appears within one year of delivery, it is presumed that the defect was already present at delivery, unless the trader proves otherwise.
- The trader additionally grants a 3-year commercial warranty against manufacturing and material defects, calculated from the date of delivery. This commercial warranty leaves the consumer's statutory rights intact and does not affect them in any way.
- No warranty claim exists if a defect results from improper or inappropriate use, use contrary to the manual, self-made modifications or repairs, or from external causes attributable to the consumer: including dropping, impact, exposure to or immersion in water, moisture and power surges. These exclusions leave the consumer's mandatory statutory conformity rights intact.
- If a return results from a defect not attributable to the consumer (a valid appeal to statutory conformity or the commercial warranty), the trader bears the costs of the return shipment and of repair or replacement. If, after investigation, the defect turns out to be attributable to the consumer (paragraph 4), the return costs are borne by the consumer.