Depending on how you use RedLab, we process the following data:
| Category | Examples |
|---|
| Contact and address details | Name, address, e-mail address and telephone number. |
| Order data | Products ordered, order and invoice details, and your order history. |
| Payment data | Processed via our payment service provider. We receive the payment status, not your full payment card details. |
| Account data | If you create an account: login details and preferences. |
| Communication | The messages you send us by e-mail or contact form. |
| Waiting list | If you sign up to hear when a panel is back in stock: your email address and the product. We email you about it once and then delete your email address, or after 12 months at the latest. |
| Business enquiry and partner account | Name, company, email address, telephone number and your message, for a quote, pilot or partner account. |
| Digital assistant (chat) | Your question is sent via the Lovable AI Gateway to the AI model openai/gpt-6-astra (OpenAI); if that fails, to the fallback model google/gemini-3.8-flash (Google). Your conversation is processed outside the EEA, in the United States. RedLab does not store the content of the conversation. For each question we only keep usage data without content: the model used, number of tokens, response time, which calculation tools and checks were used, the page, the topic and an encrypted conversation code (a hash) that lets us group questions from the same conversation but cannot be traced back to you. We keep this log for 13 months. If you choose to send a conversation along with a question to our team, we store it with your request and delete it after 12 months or earlier on request. |
| Cookieless visit statistics | We count anonymously which pages are viewed and which buttons are used. We set no cookies for this and store no IP address, browser details or other personal data. A random session code stays only in your browser tab and disappears when you close it. We only look at the figures in aggregate and delete them after 13 months. |
| Technical data | Our hosting provider processes IP addresses in server logs for security and keeps them only briefly. To limit how often the chat assistant can be used, we store only a hash that changes every day, not your IP address. |
We receive this data directly from you (with your order, account or message), automatically when you use the website (server logs), and via our service providers who process data on our behalf.
Providing your contact, order and payment details is necessary to be able to fulfil your order; without this data we cannot conclude or perform the agreement with you.