Returns policy

1. The consumer has a statutory right of withdrawal: they may terminate the agreement within 14 days without giving reasons. This statutory right cannot be restricted.
2. In addition, and on a voluntary basis, the trader offers an extended return period of up to 60 days in total after receipt. For returns from day 15 up to and including day 60, the additional conditions of article 8(6) apply (the product is unused and is returned in its original, undamaged condition and packaging, and the return shipment is insured and at the consumer's expense). This extra period leaves the statutory right of withdrawal under paragraph 1 intact.
3. The reflection period starts on the day after the consumer (or a third party designated by them, not the carrier) receives the product. If multiple products in one order are delivered separately, the period starts on the day the last product is received.
4. If the trader fails to inform the consumer of the statutory right of withdrawal, the reflection period of paragraph 1 is extended to a maximum of 12 months.

1. During the reflection period, the consumer handles the product and its packaging with care. They unpack or use the product only to the extent necessary to establish its nature, characteristics and functioning, as they would be permitted to do in a shop.
2. The consumer is liable for any diminished value of the product resulting from handling that goes beyond what is permitted under paragraph 1.

1. The consumer reports the withdrawal within the reflection period using the model form (annex 1) or in another unambiguous manner, by e-mail to [e-mail address].
2. Within 14 days of this notice, the consumer returns the product, or hands it to the trader.
3. The consumer returns the product as much as possible in its original condition and packaging, in accordance with the trader's instructions.
4. The risk and the burden of proof for correctly and timely exercising the right of withdrawal lie with the consumer.
5. If withdrawal takes place within the statutory 14-day period, the direct costs of returning the product are borne by [the trader: free of charge within 14 days by default / the consumer: to be notified in advance].
6. When using the extended return period (day 15 through 60, article 6(2)), the condition applies that the product is unused and is returned in its original, undamaged condition and packaging, and that the consumer returns it insured and at their own expense. If a return within this period does not meet these conditions, the trader may refuse it or deduct a diminished-value amount.

1. The trader confirms the notice of withdrawal without delay.
2. The trader reimburses all payments made by the consumer, including any delivery costs charged by the trader for the returned product, without delay and within 14 days of the notice of withdrawal.
3. The trader uses the same method of payment as the consumer, unless the consumer agrees to a different method. The refund is free of charge.
4. If the consumer chose a more expensive method of delivery than the cheapest standard delivery, the extra cost of that choice does not need to be reimbursed.
5. The trader may wait to refund until it has received the product, or until the consumer proves that they have returned the product, whichever occurs first.

(Only complete and return this form if you wish to withdraw from the agreement.)

To: Redlab, [address], [e-mail address]

I/we* hereby give notice that I/we* withdraw from our agreement relating to the sale of the following products*:

Product(s)

Ordered on* / received on*

Name of consumer(s)

Address of consumer(s)

Signature (only when using the paper form)

Date

* Delete whichever does not apply.

Download the model withdrawal form (PDF)