Frequently asked questions
Answers about the panels, using them and your order.
Choosing and using
Which panel suits me?
The One is for your face, neck or one zone, seated at a table or desk. The Pro covers up to three quarters of your body, seated or standing. The Max covers your whole body at once, standing.
How often and how long do I use it?
One session is the 10 minute preset, for example 5 minutes on the front and 5 minutes on the back. A fixed moment in your week counts for more than a long session.
How soon will I notice something?
That differs per person, but for your skin you think in weeks. In sports research, researchers looked at the hours and days after a training session. You do not need to feel anything special during a session. Tip: take a photo of your skin at the start and compare after a few weeks, in the same light. With 60 days to try it at home, you have the time for that.
Can I choose which wavelengths are on?
Yes. Choose one of the three modes on the display or with the remote control. Or set per wavelength whether it is on, how bright it shines (1 to 100%) and at which pulse frequency (1 to 10,000 Hz).
How do I hang or set up the panel?
Every panel comes with a mounting kit with wire, screws and a door hook. The One comes with a floor stand as standard. For the Pro and the Max, a floor stand is sold separately.
Safety and how it works
Is it safe?
RedLab panels are CE marked and tested for electrical safety (LVD). They contain no UV and no blue light. Wear the supplied goggles: you cannot see near-infrared, so your eyes do not squint shut by themselves. Do you have epilepsy, are you pregnant, do you take medication that makes you more sensitive to light, or are you unsure? Then talk to your doctor first.
Is it the same as a heat lamp or tanning bed?
No. A tanning bed works with UV, a heat lamp with heat. With RedLab it is about the light itself: amber, red and near-infrared, without UV. Researchers look at what that light does in your cells, not at heat. At most you feel a mild warmth.
Why seven wavelengths?
You see 590, 630 and 660 nm as amber and red light. 810, 830, 850 and 940 nm are near-infrared and invisible. Each wavelength has a different reach and has been used in different research. At the spectrum on the homepage you see per wavelength what has been studied.
Does it make noise or get warm?
You only hear the fans softly that keep the LEDs cool. On your skin you feel a mild warmth, especially up close. The heat leaves through the back, so leave some space free there.
Ordering and peace of mind
How does trying it at home for 60 days work?
Days 1 to 14 are your statutory cooling-off period. From day 15 up to and including day 60 the trial period runs, during which you may use the panel normally according to the manual. Not right for you? Email info@redlabtherapy.nl and you get a return label from us. Report it within 14 days and sending it back is free. During the trial period we offset the cost of the label against your refund. Send the panel back complete and undamaged, preferably in its original packaging. You get your money back within 14 days after we have received and inspected it.
How does the warranty work?
You get a 3-year warranty on manufacturing and material defects, from the delivery date and on top of your statutory rights. For a valid claim we pay for the return and the repair or replacement. Even after 3 years we first look with you remotely. If that does not work, you get a quote in advance.
When is it delivered?
A panel in stock is delivered free within 1 to 3 working days in the Netherlands and Belgium. If a panel is temporarily sold out, the product page tells you.
How much electricity does it cost?
The Pro draws about 480 W. A 10-minute session costs around €0.02, at €0.30 per kWh. The One draws 120 W and the Max 801 W, according to the manufacturer.
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